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GEMCO offers you satisfactory service!

GEMCO provides you not only quality pellet mills and plants, but also reliable customer service. No matter it’s pre-sale or after-sale, we regard costumers as oriented, and offer assistance wherever you need.
Generally speaking, our service can be divided into four parts.

Free raw material test.

Our small pellet mills and plants can certainly process a wide range of raw materials. But if you have special needs, you can send us the sample of the raw materials that you intend to make pellets with. We will test our pellet machines with your samples as soon as we get them and then send the test pellets or the test result back to your hand.

Precise budget and customized design.

If you want to set a complete pellet line and start a business, we can make a precise budget based on your local price and target market for you to ensure you a good return on investment.

Quality spare parts.

If you have had your GEMCO pellet mills, our quality spare parts can prolong the service life of your plants. All of our spare parts has won CE and ISO9000 certificates, which you can rest assured to buy.

Free professional guide.

We provide free professional guide on the pellet machines’ operation, maintenance, and installation. We can offer or guide in words or video, and if it’s necessary, we are willing to send our specialty technical staff to your place to train the workers until your line can functioning smoothly.

To make sure that your team can maintaining the pellet plants smoothly, we are always available for any problems. Except the "trouble-shooting visit" we would pay occasionally if there is a need of monitoring progress or improving and expanding existing pellet equipoments, our replacement is guaranteed if the products are not up to the standard, we undertake to replace the specifications during the warranty period.

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